Services

Product Consultation Services

MEMORY UPGRADES

we add memory

One reason a computer might be sluggish is due to lack of memory. At Computer Care Associates, we will diagnose how much memory your computer requires to run efficiently. Certain applications (such as MS Word, Excel, Quickbooks, etc.) and specific Operating Systems (such as Windows XP or Vista) need between 512 MB and 2 GB to run smoothly.

You may also find that Anti-virus Protections such as any Internet Security Suite (as Symantec) can “hog your resources” and slow down your computer.

HARD DRIVE INSTALLATION

install hard drives

Think of your Hard Drive like an old 78 rpm record. Your computer cannot function without a hard drive. After awhile the hard drive needs to be checked for errors and defragmented to access the data quickly and without problems. Hard drives are getting larger in the size of the data they can hold, and the prices are falling. This could be an excellent time to get a larger HD for your computer. Newer computers are being sold with 250GB or more for the HD capacity.

DATA RECOVERY

 ‘Have an old computer? Can’t access your important data?  Bring in your computer, and we will diagnose what’s going on with your hard drive.  We can often recover your data from the hard drive.  The diagnostic charge is $85.00 but we will waive the diagnostic charge if there is a written agreement for Computer Care Associates to do the data recovery work, and we will proceed from there.

TROUBLESHOOTING, DIAGNOSIS AND REPAIR

This is just what it says. We touch upon this concept throughout our website. Computer Care Associates is a team of experienced technicians and instructors who are all good listeners and good diagnosticians. Think of Computer Care Associates as your computer’s HMO plan!

SOFTWARE SUPPORT

Maybe your applications seem slow to open up and start. Let Computer Care Associates support solve these problems. The solutions can be as simple as adhering to a regularly scheduled maintenance protocol or increasing your computer’s memory.  Please call the office (508-370-8080) to ask about our flat fees for certain services. Rates and terms are subject to change without notice.

MAINTENANCE

Please refer to the PRICING for the special Flat Rate Maintenance Packages, and the Flat Fees listed in the SPECIALS section.

PRICING – Please call us to discuss flat fees, hourly, and special rate structures.

 

NEW SYSTEMS INSTALLATION

If you need to buy a new computer or partially replace your system, Computer Care Associates can help you buy and install quality products. We will assist you from purchase through installation with as little down time as possible. Our goal is to make your transition a smooth one.

VIRUS AND SECURITY CHECKS

Computer viruses are defined as “viruses” because they share some of the traits of biological viruses. A computer virus passes from computer to computer like a biological virus passes from person to person. A computer virus must piggyback on top of some other program or document in order to get executed. Once it is running, it is then able to infect other programs or documents. Protecting your data, your computer and your business from outside destruction is what Virus Protection (or anti-virus) and Security is all about. Computer Care Associates technicians will install an anti-virus program on your computer. This anti-virus program will need to be updated frequently to protect your system against any new viruses that may attack.

COMPONENTS INSTALLATION

[FLOPPY, CD & DVD INSTALLATIONS, SOUND & VIDEO CARDS]

This is similar to the “hard drive installation” above. Again, prices vary but components are easy to purchase and install. We would need to review your computer system and look at your needs and what your computer system can handle. We may have to make the computer more powerful (memory-wise) in order to add on a CD, DVD or other component which you may decide to purchase. We will advise you in every step involved with a purchase, no matter how minor or trivial it may seem. We are here to assist you and help your computer system run efficiently and at its optimum level.

NETWORK SUPPORT

Our technicians are trained through the professional licensing of Microsoft and are MCPs (Microsoft Certified Professionals). Computer Care Associates can help you network your computers, maintain the connectivity and functionality of your networks, and perform various computer services as needed. Service calls will be provided within 5 hours to 12 hours (Monday thru Friday) or at a scheduled time. Please note: Weekends and after 7:00 p.m. are $125/hour (labor only).  Please call the office (508-370-8080) to ask about our flat fees for certain services. Rates and terms are subject to change without notice.

EXPERT ADVICE

It should come as no surprise that Computer Care Associates can suggest improvements to your computer and computer systems whether you need or want to make a purchase, perform maintenance or upgrade to various products (hardware or software). We will work with you, our customer, on what your requirements are and whatever your final goals may be in regard to your computers and the health of your systems.

                     Caring for Your Computer is Job #1.                PATIENCE ~ EXPERIENCE ~ SOLUTIONS


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Services Offered

• System Maintenance
• Diagnosis & Repair
• Installation
• Software issues
• Hardware problems
• Classes Offered
• Viruses Eliminated
• Firewalls Installed
• Purchases
• Networking
• Internet connections
• Wireless Routers
• Consultations
• Remote Access

 

Computer Classes

Individuals or Small Groups
Your Location or Ours

TYPES OF TRAINING:
• Maintain your computer
• Organize your files and documents (save them where you can find them)
• Emails and attachments
• Backing up your Data
• Basic instructions on applications (MS Office Suite)
• Safely surfing the Internet

We service the following towns:

• Ashland • Framingham • Holliston • Hopkinton • Marlborough • Milford • Natick • Newton Northborough • Sherborn • Southborough • Sudbury • Waltham • Wayland • Wellesley Weston
(Exceptions may be made)

 

Remote Services

REMOTE SUPPORT - Saves Time & Money

Computer Care Associates can connect remotely to your computer to repair and provide support services. All you need is an internet connection (cable, not dial-up) for this to occur. We can log into your home or business, a hotel suite while telecommuting, or even through local wireless ‘hotspots’. Our friendly online technicians can remotely solve your computer repair and support needs wherever you happen to be. Just sit back and watch as our technician remotely controls your mouse and keyboard to diagnose and fix your computer problems or to demonstrate an application. If it turns out that the issue cannot be fixed remotely, we will arrange for one of our technicians to come to your location and provide on-site computer repair. Remote access is not available for dial-up connections. The cost is $65 per incident (pricing subject to change). Please note that server-related problems have a different pricing structure.

Click Here For: REMOTE SUPPORT

You will need to call us (508-370-8080) for the Session Code

REMOTE SOFTWARE

I'm In Touch is software that allows the user to log into their own computer while off-site. It is often used for remote maintenance, support & remote data entry. A single user license is available (and a 30-day trial version). Can be purchased through Computer Care Associates.

Click Here For: REMOTE SOFTWARE