August 17, 2015

Last week I discovered I had a very serious virus that was recording all my passwords and social security number. That’s another story for an upcoming email, once I confirm how this happened, but I want to thank Jon and Lisa Shapiro at Computer Care Associates for not only restoring my computer, but my peace of mind. They really got me out of a jam and made a loyal customer of me.

Jon is not only a brilliant computer guy, but he is very forthcoming about what one actually needs and should do to be computer-functional and yet he never made me feel like the computer-ignorant grandma that I really am. And he and Lisa are just plain nice people, local people, who you will love dealing with.

Computer Care Associates

— Nicola C., Nobscot, Framingham, MA

July 13, 2015

As a ” long time” computer user, I consider that I am knowledgeable of how to do many things. I do not feel I am an “expert” in any way. If I’m not sure of what I’m doing or what the results may be, I call on the “experts” at Computer Care Associates to handle and solve my problem. On two occasions, Jonathan has set up a link to my computer from their office and rapidly and efficiently remedied everything ! They also set me up with an external backup for everything on my hard drive including over 2,000 35mm slides that I’ve scanned. I highly recommend this company for whatever your computer needs may be.

— Harvey C., Framingham, MA

July 10, 2015

I have needed the help of CCA several times. (Even when it was my fault!) They have kept my laptop functioning, virus fr…ee and all for a reasonable cost. When my laptop finally “died” they helped me research what I needed in a replacement and found a few places I could buy one with the specifications I wanted. They even offered to install the software for me so it was done correctly. They are really committed to caring for both you and your technology!

— Kristen C., Boston, MA (MaryKay consultant)

June 5, 2013

Do you want a great place to have your computer issues resolved……………??????

Look no further than CCA…………Computer Care Associates

Having problems with:

  • attaching a signature to your email message? Look no further than CCA. They will ‘log into your computer’ and walk you through it helping you every step along the way.
  • Backup ?………………..same thing………they can help you here as well
  • Finding the right computer for you or your business? Jonathan and Lisa are up to date with the latest info on ‘what’s hot’ and ‘what’s not’
  • Downloading new software………CCA can help your so you can spend time running your business.

Whatever your computers needs are………..CCA will help you find the answers you’ll need. CCA is the best!

— STEVE  LEVINE, Purple Ink Insurance, Ashland, MA

May 30, 2013

So I opened my jewelry store 1.5 years ago and had a certain computer set up in mind. I wanted my cash wrap computer to network with my main computer. Of course, I had no idea how to do this or if it was even possible. But with this vision I contacted Lisa and Jonathan regarding this networking issue. Once I explained it to them the first thing they said and what I love to hear is “No Problem!”! So they came to my business spent a few hours networking my computers. Not only were they thorough, professional and extremely patient with all my questions, they explained everything to me so I knew exactly what I was doing by the time they left. Apparently what I requested was not an easy task but if anyone could do the job I felt completely sure they could. The gave me an invoice for 1/2 of what I was expecting to pay. I called them a few times after the installation because I got a bit lost with procedure. They answered my call and if not, returned my call within minutes.I really feel they care about their customers and feel the pain when they know someone is out of commission with their computers. They genuinely care and are awesome at what they do!

— MICHELLE M. MELTZER, Michelle’s Jewelry Boutique, Wayland, MA

May 17, 2013

Thank you so much for your work on my laptop last week. Everything is back in order and working well. I appreciate your fast response, accurate diagnosis and repair and being flexible on my pick-up. It’s great having a trusted professional to keep my business up and running! THANKS!!!

— Rob Burton, Merchant Services Consulting Group (MSCG)

“June 24, 2010

Hi Jonathan:

Thanks for all the work you did on my computer.   It is humming along!

I told the networking group last night that I now understand the difference between dealing with a vendor who services the masses and one who services the individual!

Thanks again!

— Janet L. Parnes, Etiquette Consultant (Royal Tea Parties by Lady j)

“Dear Lisa and Jonathan,

My laptop has been working like a charm since you fixed it last summer!

My friend was constantly complaining about her laptop. I kept telling her to see if you could fix hers. She finally did it, and now you have another satisfied customer! She can’t believe the results and is very happy. Thanks so much!

It was also nice to be able to refer to your notes. She removed a couple more resource hogs that she wasn’t using…AIM and Google Earth. 

Laptops have gotten so inexpensive people may be more inclined to replace them than repair them. But once you add up all the “extras”, I think people would find it very cost effective to get their machine fixed. It is also a little “greener” to repair rather than replace.

Thanks again for being a great resource.

Take care,

— Joan Artz, Ashland, MA

“I have worked with Jonathan for the past several years. He has worked providing expert services for all my computer/IT needs. He is knowledgeable, and fixes my issues without a second guess, and timely. He helps direct me in the right direction so that my business has all the right computing equipment. I recommend him to everyone and anyone who is in need of expert services.”
Service Category: IT Consultant; Year first hired: 2007 (hired more than once)
Top Qualities: Great Results, Expert, Good Value

— Vivo Moshe, Owner, Carmel Movers

“Lisa and Jonathan at Computer Care Associates embody what computer service experts should be. They have an in-depth knowledge of their field and can solve any problem that you may have with your current setup. They strive to save their customers aggravation and expense by educating about effective means of preventing computer viruses and data loss. They are honest, effective, and economical. Computer Care Associates is highly recommended for anyone that needs computer service, training or advice.”
Service Category: IT Consultant
Year first hired: 2009
Top Qualities: Great Results, Expert, High Integrity

— Dr. Michael Putt, Dentist, Wayland Family Dental

“Jonathan has fixed my computer problems at many occasions. He has succeeded where I thought my computer was beyond saving. He is prompt, reasonably priced and very efficient.”
Service Category: IT Consultant
Year first hired: 2006 (hired more than once)
Top Qualities: Great Results, Good Value, On Time

— Terese Riordan, CPA/Bookkeeper, Framingham, MA

“Jonathan repaired a laptop and my home computer for me and did a wonderful job in a very timely manner at a fair price. He is personable and very honest and a good communicator and a big Red Sox fan to boot! He is the best.”
Service Category: IT Consultant
Year first hired: 2007 (hired more than once)
Top Qualities: Great Results, Expert, High Integrity

— Tim Daly, Real Estate Consultant, Exit Realty, Framingham, MA

“Jonathan is a very thorough and detail-oriented professional who is looking out for the customer’s interests. He provides options for service packages in an attempt to fit everyone’s needs and budget. He is consistent and highly reliable offering drop-off and drop-in services!”   

Service Category: Computer Care, Maintenance & Repair

Top qualities: Expert, Good Value, High Integrity

Year first hired: 2007, and hired him more than once.

— Drita Protopapa, MAPA Translations, Framingham, MA 

 “Lisa and Jonathan:

I want to thank you for the assistance you provided me in fixing my personal computer.  I have to be honest that I was in a panic when the computer froze up.  The fear of not having a working computer and the possibility of losing all the data stored on it was too much.  After speaking with Jonathan I was comforted by his promise to do everything he could to not only to fix the problem but to also try and preserve all the personal data I had stored on my computer.

Jonathan was relentless in his efforts to repair my computer problems, which were apparently caused by multiple viruses and trojans.  He worked quickly and with his expertise was able to preserve the irreplaceable data.  Thank you both for your efforts and professionalism.  I certainly will recommend you to both friends and colleagues who are having any computer difficulties.”

— Rhonda Levey, Family Law Attorney

“I retrieved your message. I think I had done it before, but I forgot to click it. In any event I got your message. Thank you so much for entering the computer world with me. At least you are allowing me to be a part of the 21st Century.”

“…Thank you so much for the “kudos” you have given me. I am truly grateful, surprised and appreciative. I am certainly aware of how much you have contributed to my enjoyment of a new means of communication….”
With much affection,
Norma Ehrenberg, resident
Whitney Place Assisted Living, Natick, MA

“Mike Whitman has endorsed your work as Office Manager/Computer Technician at Computer Care Associates…..I have known Lisa as a fellow member of Resources for Seniors for over a year. Lisa has handled the computer issues and email responsibilities for our organization…Lisa has shown great compassion for working with Seniors and helping them to get comfortable with using the internet and other aspects of the computer. Seniors need to be part of a community and having the use of the computer can help make connections that make life worth living.”

— MICHAEL WHITMAN, CLU, The Whitman Agency, Westborough, MA

“Hi Lisa and Jonathan:
“…Thank you for getting us up and running.  How did you get our pictures to run a slide show continuously.  That’s great!  The only problem is that I waste time looking at the pictures before I get to work….Thanks for sending the info about Word.  I’d like to take Lisa up on a short tutorial on Word when our new laptop is ready…..Thanks for ordering parts still needed.  Looking forward to the laptop and love our new desktop.…See you soon….”
Inga & Hans Synnestvedt, Framingham, MA

June 11, 2009
“….. plugged in… the laptop – all was well!   I paid my bills and read some emails!  The pc is working FASTER then ever!  I love it!  Usually I sit and wait til something finally comes up – now it just opens up right away!

Right now, I am doing aok w/it!   Fingers crossed that all goes well.  U r the first person I’ll be calling in a panic when it doesn’t work!  The beauty of this being a laptop is that I can just put it in the car and be at your office in 5 mins!!!!

Thanks again to Jonathan for all he did to get this working FAST! ….”


Deborah Redfield, Framingham, MA

“May 8, 2009

Dear Lisa and Jonathan:

I cannot tell you how grateful we are regarding your help in getting our computer up and running again. Donny and I were about to have a coronary because of our frustration with Verizon. We had been on the phone with various people from Verizon for 3 days, with each person promising that they would get back to us with an answer as to why our DSL was not functional.

And no one ever did.

One day, we were told that a technician would be coming by on 4/13/09 between the times of 8:00 AM and 7:00 PM, to fix our computer. My husband, Donny, waited in the house all day long for the technician, but he never arrived. When we called Verizon for the umpteenth time to find out why the service person never came, we were told that there was nothing set up in the computer on their end regarding this technician coming.

This was our plight for 3 days with Verizon. No one could help and each person who seemed serious about helping us, would disappear into the woodwork, never to be heard from again.

Feeling helpless, I looked through our local phone book, and in the yellow pages I saw a large ad for the “Computer Care Associates”. I called, and Lisa Shapiro answered, and this was the beginning of the end of our nightmare. By this time, I was crying, and Lisa consoled me and told me that her company had dealt with many people like myself, who could not get satisfaction from Verizon. She told me that her husband would be able to do what the layperson could not, since he had learned how to work his way around Verizon. With his knowledge of computers, he was able to ask the right questions, and he was able to persevere until he got to the right person.

Anyway, on April 14th, 2009, Lisa and Jonathan, called us repeatedly, keeping us abreast of their conversations with Verizon. I was made to feel like I was “their only customer”, because they were so efficient in their dealings with us. Jonathan promised that he would get a technician to come over. I only waited about a half hour when Jonathan called back, and told me that a technician would be coming the next day between 8:00 AM and 12:00 PM.

He made me feel safe because he told me that we should call him if for some reason, the technician failed to show up. Again, this personal treatment was such a joy after dealing with the impersonal Verizon personnel.

The technician showed up as promised, and he fixed the problem. Our computer is working better than ever, and it is only because of the interventions of Lisa and Jonathan Shapiro.

I am indebted to them forever, and I wouldn’t think of using anyone else, should a computer related problem arise in the future.

This company is fair, caring, and they know what they are doing. They give you personal service and they follow through with their promises.

Lisa and Jonathan…thank you from the bottom of our hearts.”

Ellen and Donny Thompson, Natick, MA