Computer Care Associates

Our focus is on small businesses and residential users. The philosophy of Computer Care Associates is to teach as well as be a consultant for Users on how to backup files, and safeguard their computer against spyware and viruses etc. We offer services which include all types of maintenance and troubleshooting problems, installations (including wireless networks), software and hardware upgrades, some data recovery (if necessary), computer purchases, and offer basic computer courses. In general – we want to protect your computer before a crisis happens.

Computer Care Associates was established in 2001 providing complete computer solutions for its customers.

Located at 2 Vernon Street, Framingham, MA, we service “Metrowest” (including Ashland, Framingham, Holliston, Hopkinton, Marlborough, Milford, Natick, Newton, Northborough, Sherborn, Southborough, Sudbury, Waltham, Wayland, Wellesley, and Weston).

Different solutions are going to be needed for different issues.

Our CUSTOMERS:
The SMALL BUSINESS customer has up to 10 computers, and we can maintain their office technology including monitoring their workstations and Users. Whether you work from home and remotely log into your office, or you are based at an office location, we are your IT consultant.

There are two types of small businesses in terms of technology and activities.

– One type relies 100% on cloud applications. They save their data on the internet.

– The other type relies on their local computer (physically). That is where their applications are, that is where their data is located (and saved), all accomplished on-site. The data is either saved on the computer itself, or a server.

Many a small business relies on their local workstation computers to send out correspondence, invoices, proposals, and invitations (usually via email) – and Computer Care Associates offers 24/7 monitoring. With this 24/7 monitoring, important areas of the computer are watched and checked continuously. Examples of what is looked at are the hard drive, storage space, security issues, and error events on the computer. Additionally, there is “advanced” monitoring which adds additional activities and focuses on maintaining and updating your antivirus and web protections. The web protection is what keeps you from going to infected websites.

Computer Care Associates understands the value of putting you first and helping you have more of a highly productive IT environment. You can concentrate on business matters without having to worry about IT. The concept of 24/7 monitoring assures a fast and easy answer to a worry-free approach to keep your computers free of errors.

For the residential user, monitoring a computer on a 24/7 basis is not as critical as for a business. Residential users tend to call when an issue arises. No less important to resolve a problem quickly, the time sensitivity is less restricted. Residential use for technology often involves sending out emails, research on the internet, tracking expenses, even on-line taxes and saving pictures and music.

Quality service and follow up are what makes us so successful.

Our service-oriented staff is trained and certified to help solve your computer related problems with the highest quality hardware and software products available today. We stand behind the products we sell with service, maintenance, consulting, and repair programs. We will even share with you how you can perform some of these maintenance tasks yourself.

We offer one-to-one (or a small group) training, and the education is geared toward the needs of the User.

We also offer Data Transfer from an old computer to a new computer. There are times when there is difficulty in transferring data from a hard drive. In such cases we will diagnose the hard drive and give an estimate on the cost of Data Recovery.

We love hearing from you, and your personal referrals. Our satisfied customers help us grow our business.

Microsoft Certified Professional Member Corridor 9 Chamber of Commerce Member of BNI

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Our Expertise

As our lifestyles have become increasingly dependent on our computers, it can be extremely frustrating when things go wrong. Technology makes life easier in many ways, but if it's not managed correctly, your computer can actually add stress to your life rather than reduce it.

PERFORMANCE: Is your internet connection frustratingly slow? Does it seem like it takes forever for web pages to load?

Is your computer filled with unneeded files and obsolete settings? - every time you start your computer or open a program, your PC has to load and process all these useless items.

You're not alone. You need to send an email, but your online service freezes or 'hiccups'? You're putting the final touches on a document you've slaved over, and the computer mysteriously crashes?

We can help. PHOTOGRAPHS: Let us help you back up the visual memory of an event before anything happens to your computer or to the photos. Make sure you have a plan in place to hold onto your valuable photos.

A Plan: More than half of people (52%) don't keep a backup of their digital files and photos, leaving them precariously susceptible to loss through accidental deletion, media corruption, and other digital disasters.

Have a backup plan in place. Backups should be a regular part of your computer maintenance. Make sure you keep copies of your files in a safe place, and keep to a regular backup schedule so that your copies are relatively current.