Testimonials

May 17, 2013

Thank you so much for your work on my laptop last week. Everything is back in order and working well. I appreciate your fast response, accurate diagnosis and repair and being flexible on my pick-up. It’s great having a trusted professional to keep my business up and running! THANKS!!!

– Rob Burton, Merchant Services Consulting Group (MSCG)

“June 24, 2010

Hi Jonathan:

Thanks for all the work you did on my computer.   It is humming along!

I told the networking group last night that I now understand the difference between dealing with a vendor who services the masses and one who services the individual!

Thanks again!

– Janet L. Parnes, Etiquette Consultant (Royal Tea Parties by Lady j)

“Dear Lisa and Jonathan,

My laptop has been working like a charm since you fixed it last summer!

My friend was constantly complaining about her laptop. I kept telling her to see if you could fix hers. She finally did it, and now you have another satisfied customer! She can’t believe the results and is very happy. Thanks so much!

It was also nice to be able to refer to your notes. She removed a couple more resource hogs that she wasn’t using…AIM and Google Earth. 

Laptops have gotten so inexpensive people may be more inclined to replace them than repair them. But once you add up all the “extras”, I think people would find it very cost effective to get their machine fixed. It is also a little “greener” to repair rather than replace.

Thanks again for being a great resource.

Take care,

— Joan Artz, Ashland, MA

“I have worked with Jonathan for the past several years. He has worked providing expert services for all my computer/IT needs. He is knowledgeable, and fixes my issues without a second guess, and timely. He helps direct me in the right direction so that my business has all the right computing equipment. I recommend him to everyone and anyone who is in need of expert services.”
Service Category: IT Consultant; Year first hired: 2007 (hired more than once)
Top Qualities: Great Results, Expert, Good Value

— Vivo Moshe, Owner, Carmel Movers

“Lisa and Jonathan at Computer Care Associates embody what computer service experts should be. They have an in-depth knowledge of their field and can solve any problem that you may have with your current setup. They strive to save their customers aggravation and expense by educating about effective means of preventing computer viruses and data loss. They are honest, effective, and economical. Computer Care Associates is highly recommended for anyone that needs computer service, training or advice.”
Service Category: IT Consultant
Year first hired: 2009
Top Qualities: Great Results, Expert, High Integrity

– Dr. Michael Putt, Dentist, Wayland Family Dental

“Jonathan has fixed my computer problems at many occasions. He has succeeded where I thought my computer was beyond saving. He is prompt, reasonably priced and very efficient.”
Service Category: IT Consultant
Year first hired: 2006 (hired more than once)
Top Qualities: Great Results, Good Value, On Time

– Terese Riordan, CPA/Bookkeeper, Framingham, MA

“Jonathan repaired a laptop and my home computer for me and did a wonderful job in a very timely manner at a fair price. He is personable and very honest and a good communicator and a big Red Sox fan to boot! He is the best.”
Service Category: IT Consultant
Year first hired: 2007 (hired more than once)
Top Qualities: Great Results, Expert, High Integrity

– Tim Daly, Real Estate Consultant, Exit Realty, Framingham, MA

“Jonathan is a very thorough and detail-oriented professional who is looking out for the customer’s interests. He provides options for service packages in an attempt to fit everyone’s needs and budget. He is consistent and highly reliable offering drop-off and drop-in services!”   

Service Category: Computer Care, Maintenance & Repair

Top qualities: Expert, Good Value, High Integrity

Year first hired: 2007, and hired him more than once.

– Drita Protopapa, MAPA Translations, Framingham, MA 

 “Lisa and Jonathan:

I want to thank you for the assistance you provided me in fixing my personal computer.  I have to be honest that I was in a panic when the computer froze up.  The fear of not having a working computer and the possibility of losing all the data stored on it was too much.  After speaking with Jonathan I was comforted by his promise to do everything he could to not only to fix the problem but to also try and preserve all the personal data I had stored on my computer.

Jonathan was relentless in his efforts to repair my computer problems, which were apparently caused by multiple viruses and trojans.  He worked quickly and with his expertise was able to preserve the irreplaceable data.  Thank you both for your efforts and professionalism.  I certainly will recommend you to both friends and colleagues who are having any computer difficulties.”

– Rhonda Levey, Family Law Attorney

“I retrieved your message. I think I had done it before, but I forgot to click it. In any event I got your message. Thank you so much for entering the computer world with me. At least you are allowing me to be a part of the 21st Century.”

“…Thank you so much for the “kudos” you have given me. I am truly grateful, surprised and appreciative. I am certainly aware of how much you have contributed to my enjoyment of a new means of communication….”
With much affection,
— Norma Ehrenberg, resident
Whitney Place Assisted Living, Natick, MA

“Mike Whitman has endorsed your work as Office Manager/Computer Technician at Computer Care Associates…..I have known Lisa as a fellow member of Resources for Seniors for over a year. Lisa has handled the computer issues and email responsibilities for our organization…Lisa has shown great compassion for working with Seniors and helping them to get comfortable with using the internet and other aspects of the computer. Seniors need to be part of a community and having the use of the computer can help make connections that make life worth living.”

– MICHAEL WHITMAN, CLU, The Whitman Agency, Westborough, MA

“Hi Lisa and Jonathan:
“…Thank you for getting us up and running.  How did you get our pictures to run a slide show continuously.  That’s great!  The only problem is that I waste time looking at the pictures before I get to work….Thanks for sending the info about Word.  I’d like to take Lisa up on a short tutorial on Word when our new laptop is ready…..Thanks for ordering parts still needed.  Looking forward to the laptop and love our new desktop.…See you soon….”
— Inga & Hans Synnestvedt, Framingham, MA

June 11, 2009
“….. plugged in… the laptop – all was well!   I paid my bills and read some emails!  The pc is working FASTER then ever!  I love it!  Usually I sit and wait til something finally comes up – now it just opens up right away!

Right now, I am doing aok w/it!   Fingers crossed that all goes well.  U r the first person I’ll be calling in a panic when it doesn’t work!  The beauty of this being a laptop is that I can just put it in the car and be at your office in 5 mins!!!!

Thanks again to Jonathan for all he did to get this working FAST! ….”

— Deborah Redfield, Framingham, MA

“May 8, 2009

Dear Lisa and Jonathan:

I cannot tell you how grateful we are regarding your help in getting our computer up and running again. Donny and I were about to have a coronary because of our frustration with Verizon. We had been on the phone with various people from Verizon for 3 days, with each person promising that they would get back to us with an answer as to why our DSL was not functional.

And no one ever did.

One day, we were told that a technician would be coming by on 4/13/09 between the times of 8:00 AM and 7:00 PM, to fix our computer. My husband, Donny, waited in the house all day long for the technician, but he never arrived. When we called Verizon for the umpteenth time to find out why the service person never came, we were told that there was nothing set up in the computer on their end regarding this technician coming.

This was our plight for 3 days with Verizon. No one could help and each person who seemed serious about helping us, would disappear into the woodwork, never to be heard from again.

Feeling helpless, I looked through our local phone book, and in the yellow pages I saw a large ad for the “Computer Care Associates”. I called, and Lisa Shapiro answered, and this was the beginning of the end of our nightmare. By this time, I was crying, and Lisa consoled me and told me that her company had dealt with many people like myself, who could not get satisfaction from Verizon. She told me that her husband would be able to do what the layperson could not, since he had learned how to work his way around Verizon. With his knowledge of computers, he was able to ask the right questions, and he was able to persevere until he got to the right person.

Anyway, on April 14th, 2009, Lisa and Jonathan, called us repeatedly, keeping us abreast of their conversations with Verizon. I was made to feel like I was “their only customer”, because they were so efficient in their dealings with us. Jonathan promised that he would get a technician to come over. I only waited about a half hour when Jonathan called back, and told me that a technician would be coming the next day between 8:00 AM and 12:00 PM.

He made me feel safe because he told me that we should call him if for some reason, the technician failed to show up. Again, this personal treatment was such a joy after dealing with the impersonal Verizon personnel.

The technician showed up as promised, and he fixed the problem. Our computer is working better than ever, and it is only because of the interventions of Lisa and Jonathan Shapiro.

I am indebted to them forever, and I wouldn’t think of using anyone else, should a computer related problem arise in the future.

This company is fair, caring, and they know what they are doing. They give you personal service and they follow through with their promises.

Lisa and Jonathan…thank you from the bottom of our hearts.”

— Ellen and Donny Thompson, Natick, MA